Terms & Conditions

Terms and Conditions

Shipping / Return policy


Shipping throughout the Continental US

Warehouse shipping Monday – Friday (closed Saturday, Sunday and Holidays)

Orders are subject to available inventory.  If product is in stock, order received before 1:30pm EST will ship same day unless we notify otherwise.  Most order will ship same day or within 24 hours if product is in stock. .

Product is guaranteed to arrive in good condition or you may return the product for a full refund, or replacement. If the return is due to customer error there will be a 25% restocking fee. All goods must be returned in the original carton and must not be altered.

Damages, errors, shortages, etc. must be reported within 10 days from receipt of the product.

RMA # required for all authorized returns (please contact us for this information).

UPS charges a $12 surcharge for delivery attempts to an incorrect address. We reserve the right to pass this charge onto customers who furnish an incorrect address.

 KTM Fasteners charges shipping rates according the UPS rate schedule. It is the option of KTM to use the postal carrier of our choice which may include UPS, USPS or FedEx. Shipping and handling costs are included in the postage rate charged to the customer at the time of purchase.


Corporate Office and Contact Information:

KTM Fastener Group LLC.

3660 Center Road # 139

Brunswick, Ohio 44212

Phone: 877-659-0405

Fax: 440-505-2760


Office Hours: 8:00am – 5:00pm (EST)

Online shopping open 24 hours per day / 7 day per week.