Warranty and Shipping Terms
Shipping time for new orders?
We ship all orders no later than the next business day. We realize that most people order our products because they need them for an immediate repair or a project and we are mindful of that.
Where and how do we ship??
All orders shipping within the U.S. will typically ship via USPS Priority Mail, UPS for Fed Express depending on the weight of shipment.
Can you ship Internationally?
Yes but all international sales are done offline for security reasons. All international inquiries should be directed via email to email@example.com
What if there is a delay in shipping due to out of stock items?
Occasionally we may not have stock on an item. You will be notified of the shortage and quoted an approximate lead time for shipment. If the lead-time is not satisfactory, we will gladly refund your money on that item.
Where are your products manufactured?
Our factories are located in Asia (Taiwan, Korea, China) but domestic product is available per individual inquiry. Certification are available upon request for a $ 10.00 charge / each item.
What specification are your fasteners manufactured to?
All product is manufactured strictly to IFI / ANSI / ASME specifications.
Do you have a product warranty?
KTMfastenergroup.com warrants that the products furnished shall substantially conform to the relevant industry standards in effect at the time of order acceptance. The foregoing warranties shall not apply if the products have been subject to abuse, misuse, negligence, accident, reuse, or modification. However, no warranty of suitability for any particular purpose, nor any representation of warranty, whether express or implied, is made respecting said products or the production thereof, and in no event shall KTMfastenergroup.com be liable for damages, including but not limited to incidental, special, consequential, or other damages arising out of or in connection with the uses of the products even if KTMfastenergroup.com has been advised of the possibility of any such damages.
KTMfastenergroup.com will replace, at the delivery point specified on the face hereof, any product furnished hereunder that is found to be defective or otherwise fails to conform, or at KTMfastenergroup.com’s option, it will repay the price paid for such product, plus any transportation charges paid by the purchaser. Claims must be made within 30 days following delivery of the product to purchaser and KTMfasteners.com must be given a reasonable opportunity to investigate the cause of the claim. KTMfastenergroup.com accepts no liability for charges for sorting or rework performed by or for the purchaser without prior written permission. Purchaser’s exclusive remedy for the failure of KTMfastenergroup.com to furnish conforming products or to any warranty is expressly limited to the replacement or repayment as provided for above and KTMfastenergroup.com shall not be liable to purchaser or anyone else for any other claims or damages, whether direct or indirect, consequential, or incidental. KTMfastenergroup.com liability for any other breach of this contract shall be limited to the difference between the delivered price and the market prices of such goods at purchaser’s destination at the time of such breach.